1. Introduction

Welcome to Ednue! We are committed to providing high-quality educational technology services to enhance your learning experience. If you have any questions or concerns regarding our Refund & Return Policy, please feel free to contact us.

2. Refund Policy

2.1 Eligibility for Refunds

Refund requests will be considered within 14 days from the date of purchase.

To be eligible for a refund, you must have purchased a subscription or service directly through our website, and the request must be submitted within the 14-day period.

2.2 Non-Refundable Services

Fees for services that have been fully rendered or for digital content that has been accessed or downloaded are non-refundable.

No refunds will be issued for services or products that are beyond the 14-day request period.

2.3 Refund Process

To request a refund, please email us at support@ednue.com with your order number, purchase details, and the reason for your request.

Our team will review your request and, if approved, process your refund within 7-10 business days. Refunds will be issued to the original method of payment.

3. Return Policy

3.1 Digital Services

Due to the nature of digital services, returns are not applicable. If you experience technical issues or service-related problems, please contact our support team for assistance.

3.2 Physical Goods (if applicable)

For any physical products purchased (if available), returns can be requested within 14 days of receipt.

The product must be unused, in its original packaging, and in the same condition as when you received it.

3.3 Return Process

To initiate a return for physical products, please contact us at support@ednue.com with your order number, reason for the return, and any supporting information.

Upon approval, you will receive instructions for returning the product. Please ensure that the product is securely packaged to avoid damage during return shipping.

Once we receive and inspect the returned product, we will process your return and issue a refund, minus any shipping costs, within 7-10 business days.

3. Contact Us

If you have any questions or need further assistance regarding our Refund & Return Policy, please reach out to us:

Thank you for choosing Ednue! We are dedicated to ensuring your satisfaction with our services.